1. Who We Are

This website is operated by Flow Aerodynamics Ltd, a company registered in the United Kingdom with its registered office at Exchange Building, 66 Church Street, Hartlepool, England, TS24 7DN. Flow Aerodynamics Ltd is the data controller responsible for the processing of personal data collected through this website and in connection with any related communications, purchases, or services.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Data Protection Officer

Email: enquiries@flowaerodynamics.com

Address: Exchange Building, 66 Church Street, Hartlepool, England, TS24 7DN

2. Information We Collect

We may collect and process the following types of personal data:

- Name, email address, postal address, and telephone number

- Payment and transaction data

- Account login credentials (if applicable)

- Information provided through our contact forms or email communications

- Device and usage data (e.g., IP address, browser type, browsing activity)

- Cookies and tracking technologies (see our Cookie Policy below)

- Recruitment information (if you apply for a job)

3. How We Use Your Data

We use your personal data to:

- Process orders and deliver products or services

- Respond to your queries or requests

- Manage your account (if applicable)

- Send marketing communications (where you’ve opted in)

- Improve our website, products, and services

- Prevent and detect fraud or other illegal activities

- Meet legal or regulatory obligations

Our lawful bases for processing include your consent, contract performance, compliance with legal obligations, and our legitimate business interests.

4. How We Share Your Data

We may share your personal data with:

- Service providers (e.g. payment processors, IT support, couriers)

- Professional advisors (e.g. legal, accounting)

- Government bodies or law enforcement (if legally required)

- Third parties in the event of a merger or acquisition

All third-party service providers are required to respect the confidentiality of your data and process it in accordance with UK data protection law.

5. International Data Transfers

If we transfer your personal data outside the UK or European Economic Area (EEA), we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK or EU Commission.

6. Data Retention

We only retain personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. Specific retention periods vary depending on the nature of the data and its purpose.

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

- Access your personal data

- Correct inaccurate data

- Erase your data in certain circumstances

- Restrict or object to processing

- Receive your data in a portable format

- Withdraw consent at any time (where applicable)

- Lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk)

To exercise any of your rights, please contact us using the details provided above.

8. Marketing Communications

You can opt out of receiving marketing emails at any time by:

- Clicking “unsubscribe” in any marketing email

- Updating your preferences in your account settings

- Contacting us at enquiries@flowaerodynamics.com

Please allow up to 72 hours for changes to take effect.

9. Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, use, disclosure, or loss.

10. Cookies

We use cookies to:

- Operate our website

- Understand how users interact with our content

- Improve user experience

- Deliver relevant advertising

You can manage your cookie preferences through your browser settings or our cookie consent tool. For full details, please refer to our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated on our website or via email if appropriate.